HQ

Terms of Service

Last updated: July 16, 2026

These Terms of Service ("Terms") govern access to and use of the HQ mobile application, website, dashboard, and related services (together, the "Service") provided by Untether GbR ("we," "us," or "our"). By creating an account or using the Service, you agree to these Terms.

1. Provider

Operator:

Untether Gesellschaft bürgerlichen Rechts (GbR) Partners: Fabian S. Klinke, Louis Köhler, Paul Vogler, Roger Nussbaum Represented jointly by its partners Uhlandstr. 171/172 10719 Berlin, Germany

General contact: info@untether.social Legal, DSA, and copyright notices: legal@untether.social

2. Acceptance and Eligibility

  1. You must be at least 18 years old to create an account or use the Service. By registering, you confirm that you are at least 18 and legally capable of entering this agreement.
  2. New-account flows may require an affirmative confirmation of age and acceptance of these Terms, the Privacy Policy, and the Community Guidelines. We may retain evidence of the policy version and acceptance once that capability is implemented.
  3. You must provide accurate, current information and keep it updated.
  4. If you do not agree to these Terms, do not create an account or use the Service.

3. The Service

HQ provides features that can include:

  • Artist and community feeds with posts, media, comments, and reactions
  • Communities, profiles, search, XP, badges, leaderboards, and in-app activities
  • Shows, venue information, RSVPs, attendance, and location-based discovery
  • One-to-one direct messages and media sharing
  • Push notifications, essential service email, and optional product email
  • Artist, show, booking, moderation, analytics, and operational dashboard tools for authorized users
  • Support, feedback, reporting, and legal-notice handling

Features may change. We will provide legally required notice where a change materially affects the agreement or requires a new choice.

4. Accounts and Security

  1. Keep your credentials secure and notify us promptly of suspected unauthorized access.
  2. You are responsible for activity under your account unless it results from a security failure for which applicable law makes us responsible.
  3. Do not create an account for another person without authority or evade an account restriction by creating another account.
  4. We may require additional verification to protect an account, investigate abuse, or comply with law.

5. Community Rules

  1. The Community Guidelines form part of these Terms.
  2. Prohibited conduct includes harassment, hate speech, threats, exploitation, illegal activity, extremist content, spam, impersonation, doxxing, privacy violations, malware, cheating, reporting abuse, and copyright or other intellectual-property infringement.
  3. Any sexual exploitation of a minor, child sexual abuse material, grooming, or sexualization of minors is prohibited even though the Service is adult-only.
  4. We may use automated signals and human review to investigate violations. Temporary visibility restrictions may be applied before a final decision where necessary for safety.

6. Direct Messages

  1. Direct messages are private between participants but remain subject to these Terms and the Community Guidelines.
  2. Unreported conversations are not routinely reviewed. We may access relevant messages when a participant reports them, when necessary to protect safety, or when legally required.
  3. You may block another user. A block prevents direct interaction and hides both accounts from each other's user-visible profiles, feeds, and attendance lists.
  4. A conversation participant may report a direct message in-app. The report shares the selected message, limited surrounding context, attachment references, immutable identifiers, and the reporter's optional note with authorized moderators.

7. Virtual Features

XP, screws, badges, leaderboards, and game scores are virtual features with no monetary value. They cannot be sold, redeemed, transferred, or exchanged outside functionality we expressly provide. We may adjust formulas and invalidate manipulated activity to protect fairness.

8. Your Content and Licence

  1. You retain ownership of content you submit.
  2. You grant us a non-exclusive, worldwide, royalty-free, sublicensable license limited to what is necessary to host, reproduce, format, transmit, display, moderate, secure, and operate your content within the Service.
  3. For content you choose to make public, the license also permits us to display and preview it in HQ-related product pages and communications. We do not use private direct messages for general promotion.
  4. We may use eligible public posts/comments and moderation outcomes to develop spam and abuse-prevention tooling. Direct messages are excluded from model-training releases. Identifiable or pseudonymous source data remains governed by the Privacy Policy. Only an irreversibly anonymized safety dataset or model artifact that no longer relates to an identifiable person may be retained indefinitely.
  5. The license ends when the content is deleted, except for limited copies required by law, active safety investigations, legal claims, and irreversible anonymous derivatives that can no longer be linked to you or the source content.
  6. You represent that you have the rights and permissions needed to submit the content and that its use as described here does not violate another person's rights.

9. Copyright and Other Rights

Notices

If you believe content infringes copyright or another legal right, send a notice to legal@untether.social containing:

  • Your name, contact details, and authority to act for the rights holder
  • Identification of the protected work or right
  • The exact URL, content identifier, account, or other information that lets us locate the material
  • A clear explanation of the alleged infringement and supporting information
  • A statement that you have a good-faith belief the disputed use is not authorized by the rights holder, its agent, or law
  • A statement that the notice is accurate and, for a U.S. DMCA notice, made under penalty of perjury
  • Your physical or electronic signature

We may request missing information. Knowingly false or abusive notices may create liability.

Our Process

We assess sufficiently precise notices diligently under applicable law, including Article 16 of the EU Digital Services Act where applicable. We may restrict or remove content, preserve relevant evidence, notify the affected user with the main reasons, and provide a way to contest the decision unless notice would violate law or create a safety risk.

For a valid U.S. DMCA notice, we may remove or disable access expeditiously and notify the uploader. A U.S. counter-notice should identify the removed material and its former location, state under penalty of perjury that removal resulted from mistake or misidentification, provide the subscriber's name, address, telephone number, consent to the applicable U.S. federal-court jurisdiction and service of process, and include a signature. Where 17 U.S.C. § 512 applies, we may restore the material after the statutory waiting period unless the claimant informs us that a court action has been filed.

We may suspend or terminate users who repeatedly or seriously infringe rights, taking account of the circumstances and applicable law. This process does not represent that a U.S. DMCA agent registration has already been completed.

10. Location and Shows

  1. City selection and optional precise-location features help provide show and venue information. You control device-level precise and background-location permissions.
  2. Location, show, venue, and imported booking data can be incomplete or inaccurate. Verify time-sensitive information with the artist, promoter, or venue.
  3. Do not publish another person's private location or event information without authority.

11. Notifications and Email

  1. Device push notifications require system permission and can be controlled through device and in-app settings.
  2. We may send essential security, account, legal, and service messages where needed to provide the Service.
  3. Optional promotional or product email is sent only where we have a valid consent or another applicable statutory permission. You can opt out through the provided link or account preference. Opting out does not stop essential messages.

12. Analytics and Diagnostics

We use first-party product analytics, minimized Sentry diagnostics, and Vercel hosting logs as described in the Privacy Policy. Available privacy choices, identifiers, recipients, and current implementation limitations are explained there.

13. Third-Party Services

The Service integrates external providers including Supabase, AWS, Sentry, Vercel, Resend, Apple, Google, KLIPY, YouTube, DuckDuckGo, jsDelivr, ABOSS, and external media or link operators. Their role and the information sent to them are described in the Privacy Policy. Features governed directly by a provider can also be subject to that provider's terms. We are not responsible for independent services outside our control, subject to mandatory law.

14. Moderation, Reasons, and Appeals

  1. You can report supported posts and comments in-app. Illegal-content and copyright notices may also be submitted by email under Section 9. Direct-message reporting is described in Section 6.
  2. Reports may be grouped and weighted using role and abuse-prevention signals. Content may be temporarily hidden while reviewed.
  3. If we remove or restrict content, a feature, or an account, we provide the affected user with the main reasons and an appeal route where required, unless prohibited by law or necessary to protect safety.
  4. Reporter identities are not disclosed to the reported user unless legally required.
  5. We may retain reports, decisions, notice records, and related evidence as described in the Privacy Policy.

15. Suspension, Termination, and Deletion

  1. You may stop using the Service and request account deletion in settings.
  2. We may suspend or terminate access for a breach of these Terms, the Community Guidelines, safety requirements, or law. We will consider proportionality and provide notice or appeal rights where required.
  3. Account deletion follows the cooling-off period, exceptions, backup treatment, and anonymous-data rules in the Privacy Policy.
  4. Sections that by their nature must survive termination remain effective, including accrued obligations, legal claims, permitted evidence retention, and anonymous derivatives.

16. Service Availability and Liability

  1. We aim to provide a reliable Service but do not promise uninterrupted or error-free availability.
  2. Nothing in these Terms excludes liability that cannot legally be excluded, including liability for intent, gross negligence, or injury to life, body, or health.
  3. For slight negligence, we are liable for breach of essential contractual duties only to the extent of foreseeable damage typical for this agreement, subject to mandatory consumer law.
  4. Mandatory warranty, product-liability, data-protection, and consumer rights remain unaffected.

17. Changes

We may change the Service or these Terms for legal, security, technical, or product reasons. We will give appropriate advance notice of material changes. If law requires affirmative consent, continued use alone will not constitute that consent. You may stop using the Service before a change takes effect.

18. Governing Law and Disputes

German law applies, excluding conflict-of-law rules, while mandatory consumer protections in your country of residence remain unaffected. Statutory courts and venue rules apply to consumers. To the extent permitted for merchants, public-law entities, or persons without a general German venue, Berlin is the agreed venue.

19. Contact

Questions about these Terms: info@untether.social Legal, DSA, copyright, and moderation notices: legal@untether.social